Privacy Policy

Introduction

Aveline Garden ("we," "us," or "our") operates as a floral supply business based in Etobicoke, Ontario. We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains what information we collect when you visit our website, contact us, or place an order, how we use that information, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name and contact details (phone number, email address) when you submit a contact or inquiry form
• Delivery address when placing an order
• Order details including flower preferences, quantities, and delivery dates
• Messages and communications you send to us via form, email, phone, or Instagram

Information collected automatically:

• Basic browser and device information when you visit our website (e.g., browser type, operating system)
• Pages visited and approximate time spent on the site
• Referring website or search query that led you to us

We do not use tracking cookies beyond basic, anonymous analytics. We do not use advertising or third-party tracking technologies.

How We Use Your Information

We use the information we collect solely for the following purposes:

• To respond to your inquiries and provide quotes
• To process, fulfill, and deliver your orders
• To contact you about your order status or delivery timing
• To improve our website and services based on aggregate usage data
• To send occasional promotional messages if you have opted in (you may opt out at any time)
• To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Information Sharing

We share your information only in limited circumstances:

• Service providers: We may share information with trusted service providers who help us operate our business (e.g., payment processors, delivery services). These parties are contractually required to protect your information.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business transfers: In the event of a business sale or merger, your information may be transferred as part of that transaction.

We do not share your personal information with any advertising networks or data brokers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the duration of our business relationship and any applicable legal retention periods.

• Order and contact information: retained for up to 3 years for accounting and dispute purposes
• Marketing preferences: retained until you withdraw consent
• Website analytics data: aggregated and anonymized; not tied to identifiable individuals

You may request deletion of your data at any time by contacting us (see below).

Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for any non-essential uses of your data
• Request deletion of your personal information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Using secure, encrypted communication channels where applicable
• Limiting access to personal information to authorized personnel only
• Regularly reviewing our data handling practices

No method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party platforms such as Instagram. We are not responsible for the privacy practices of those platforms and encourage you to review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.